For standard products, there is no minimum order quantity (MOQ) required. For customized products, the MOQ will be determined based on the specific requirements.
Q2: Do you offer OEM services?
Absolutely! OEM/ODM orders are always welcome.
Q3: Can I get samples to check the quality before placing a bulk order? Do I need to pay for samples?
For most standard items, we can provide free samples, but you will be responsible for covering the shipping freight. For certain items, a sample fee + freight will be charged upfront, and the sample fee will be fully refunded once you place your formal bulk order. For customized samples, we will charge the sample production cost + shipping freight, and this fee is non-refundable.
Q4: What is your lead time?
For bulk orders: Approximately 20-30 working days after we receive your deposit. For standard product samples: Delivery within 5 working days.
Q5: What payment methods do you accept?
We accept T/T (Telegraphic Transfer) and L/C (Letter of Credit).
Q6: What should I do if I encounter a quality issue?
All our products come with a 1-year warranty. No matter when you made your purchase, we will do our utmost to resolve the issue for you. Simply reach out to us directly.
Booka Tool
